Delivery

What items are returnable?

What kind of delivery services we use?

We provide DPD or DHL Express Delivery services inside UK and EU area, DHL Worldwide Express Delivery services on all orders across the whole site.   All DUTIES and TAX are covered. 

How long does it take the order to be fulfilled and dispatched?

It usually takes up to 48 hours after the order has been placed.  We will send you an email to let you know when the order is dispatched.  During the peak season like sales period and Chrismas,  it could be a little bit longer.   We will aim to process all orders as soon as possible.

How do I track my order?

You can either login your account and track the order by clicking the link in your order status page or click the link inside the email we send to you when the shipment has been created.  

If you have the DHL tracking number on your hand and wish to track with DHL directly, go to HERE.  Follow the instructions on the page to track your order.  

How long does it take the order to arrive?  

UK customers will receive the order within 2 working days.

For other countries, please check your country zoom in the flowing table, and estimate the delivery time according to the time frame below.

Country

Zone

 

Country

Zone

 

Country

Zone

 

Country

Zone

 

 

 

 

 

 

 

 

 

 

 

AFGHANISTAN (AF)

10

 

DOMINICAN REP. (DO)

7

 

LIBYA (LY)

10

 

SAN MARINO (SM)

1

ALBANIA (AL)

3

 

EAST TIMOR (TL)

10

 

LIECHTENSTEIN (LI)

3

 

SAO TOME & PRINC. (ST)

10

ALGERIA (DZ)

10

 

ECUADOR (EC)

8

 

LITHUANIA (LT)

2

 

SAUDI ARABIA (SA)

9

AMERICAN SAM. (AS)

7

 

EGYPT (EG)

10

 

LUXEMBOURG (LU)

1

 

SENEGAL (SN)

10

ANDORRA (AD)

2

 

EL SALVADOR (SV)

7

 

MACAU (MO)

4

 

SERBIA (RS)

3

ANGOLA (AO)

10

 

ERITREA (ER)

10

 

MACEDONIA (MK)

3

 

SEYCHELLES (SC)

10

ANGUILLA (AI)

7

 

ESTONIA (EE)

2

 

MADAGASCAR (MG)

10

 

SIERRA LEONE (SL)

10

ANTIGUA (AG)

7

 

ETHIOPIA (ET)

10

 

MALAWI (MW)

10

 

SINGAPORE (SG)

4

ARGENTINA (AR)

8

 

FALKLAND ISL. (FK)

10

 

MALAYSIA (MY)

4

 

SLOVAKIA (SK)

2

ARMENIA (AM)

10

 

FAROE ISLANDS (FO)

2

 

MALDIVES (MV)

10

 

SLOVENIA (SI)

2

ARUBA (AW)

7

 

FIJI (FJ)

10

 

MALI (ML)

10

 

SOLOMON ISL. (SB)

10

AUSTRALIA (AU)

5

 

FINLAND (FI)

2

 

MALTA (MT)

2

 

SOMALIA (SO)

10

AUSTRIA (AT)

1

 

FRANCE (FR)

1

 

MARSHALL ISL. (MH)

7

 

SOMALILAND (XS)

10

AZERBAIJAN (AZ)

10

 

FRENCH GUYANA (GF)

8

 

MARTINIQUE (MQ)

7

 

SOUTH AFRICA (ZA)

9

BAHAMAS (BS)

7

 

GABON (GA)

10

 

MAURITANIA (MR)

10

 

SOUTH KOREA (KR)

4

BAHRAIN (BH)

9

 

GAMBIA (GM)

10

 

MAURITIUS (MU)

10

 

SOUTH SUDAN (SS)

10

BANGLADESH (BD)

5

 

GEORGIA (GE)

10

 

MAYOTTE (YT)

10

 

SPAIN (ES)

1

BARBADOS (BB)

7

 

GERMANY (DE)

1

 

MEXICO (MX)

6

 

SRI LANKA (LK)

5

BELARUS (BY)

10

 

GHANA (GH)

10

 

MICRONESIA (FM)

10

 

ST. BARTHELEMY (XY)

7

BELGIUM (BE)

1

 

GIBRALTAR (GI)

3

 

MOLDOVA (MD)

10

 

ST. EUSTATIUS (XE)

7

BELIZE (BZ)

7

 

GREECE (GR)

2

 

MONACO (MC)

1

 

ST. HELENA (SH)

10

BENIN (BJ)

10

 

GREENLAND (GL)

2

 

MONGOLIA (MN)

10

 

ST. KITTS (KN)

7

BERMUDA (BM)

7

 

GRENADA (GD)

7

 

MONTENEGRO (ME)

3

 

ST. LUCIA (LC)

7

BHUTAN (BT)

10

 

GUADELOUPE (GP)

7

 

MONTSERRAT (MS)

7

 

ST. MAARTEN (XM)

7

BOLIVIA (BO)

8

 

GUAM (GU)

7

 

MOROCCO (MA)

10

 

ST. VINCENT (VC)

7

BONAIRE (XB)

7

 

GUATEMALA (GT)

7

 

MOZAMBIQUE (MZ)

10

 

SUDAN (SD)

10

BOSNIA AND HERZ. (BA)

3

 

GUERNSEY (GG)

3

 

MYANMAR (MM)

10

 

SURINAME (SR)

8

BOTSWANA (BW)

10

 

GUINEA REPUBLIC (GN)

10

 

NAMIBIA (NA)

10

 

SWAZILAND (SZ)

10

BRAZIL (BR)

8

 

GUINEA-BISSAU (GW)

10

 

NAURU (NR)

10

 

SWEDEN (SE)

2

BRUNEI (BN)

10

 

GUINEA-EQUAT. (GQ)

10

 

NEPAL (NP)

10

 

SWITZERLAND (CH)

3

BULGARIA (BG)

2

 

GUYANA (BRITISH) (GY)

8

 

NETHERLANDS (NL)

1

 

SYRIA (SY)

10

BURKINA FASO (BF)

10

 

HAITI (HT)

7

 

NEVIS (XN)

7

 

TAHITI (PF)

10

BURUNDI (BI)

10

 

HONDURAS (HN)

7

 

NEW CALEDONIA (NC)

10

 

TAIWAN (TW)

4

CAMBODIA (KH)

10

 

HONG KONG (HK)

4

 

NEW ZEALAND (NZ)

5

 

TAJIKISTAN (TJ)

10

CAMEROON (CM)

10

 

HUNGARY (HU)

2

 

NICARAGUA (NI)

7

 

TANZANIA (TZ)

10

CANADA (CA)

6

 

ICELAND (IS)

2

 

NIGER (NE)

10

 

THAILAND (TH)

4

CANARY ISLANDS (IC)

3

 

INDIA (IN)

5

 

NIGERIA (NG)

10

 

TOGO (TG)

10

CAPE VERDE (CV)

10

 

INDONESIA (ID)

5

 

NIUE (NU)

10

 

TONGA (TO)

10

CAYMAN ISLANDS (KY)

7

 

IRAN (IR)

10

 

NO. MARIANA ISLANDS  (

7

 

TRINIDAD & TOB. (TT)

7

CENTRAL AFRICAN (CF)

10

 

IRAQ (IQ)

10

 

NORTH KOREA (KP)

10

 

TUNISIA (TN)

10

CHAD (TD)

10

 

IRELAND (IE)

1

 

NORWAY (NO)

3

 

TURKEY (TR)

3

CHILE (CL)

8

 

ISRAEL (IL)

3

 

OMAN (OM)

9

 

TURKS & CAICOS ISL. (TC

7

CHINA (CN)

4

 

ITALY (IT)

1

 

PAKISTAN (PK)

10

 

TUVALU (TV)

10

COLOMBIA (CO)

8

 

JAMAICA (JM)

7

 

PALAU (PW)

7

 

UGANDA (UG)

10

COMOROS (KM)

10

 

JAPAN (JP)

4

 

PANAMA (PA)

7

 

UKRAINE (UA)

10

CONGO (CD)

10

 

JERSEY (JE)

3

 

PAPUA NEW GUIN. (PG)

10

 

UNITED ARAB EMIR. (AE)

9

CONGO (CG)

10

 

JORDAN (JO)

10

 

PARAGUAY (PY)

8

 

UNITED STATES (US)

6

COOK ISLANDS (CK)

10

 

KAZAKHSTAN (KZ)

10

 

PERU (PE)

8

 

URUGUAY (UY)

8

COSTA RICA (CR)

7

 

KENYA (KE)

10

 

PHILIPPINES, THE (PH)

5

 

UZBEKISTAN (UZ)

10

COTE D IVOIRE (CI)

10

 

KIRIBATI (KI)

10

 

POLAND (PL)

2

 

VANUATU (VU)

10

CROATIA (HR)

2

 

KOSOVO (KV)

10

 

PORTUGAL (PT)

1

 

VATICAN CITY (VA)

1

CUBA (CU)

7

 

KUWAIT (KW)

9

 

PUERTO RICO (PR)

7

 

VENEZUELA (VE)

8

CURACAO (XC)

7

 

KYRGYZSTAN (KG)

10

 

QATAR (QA)

9

 

VIETNAM (VN)

5

CYPRUS (CY)

2

 

LAOS (LA)

10

 

REUNION (RE)

10

 

VIRGIN ISLANDS (GB) (VG

7

CZECH REPUBLIC (CZ)

2

 

LATVIA (LV)

2

 

ROMANIA (RO)

2

 

VIRGIN ISLANDS (US) (VI)

7

DENMARK (DK)

2

 

LEBANON (LB)

10

 

RUSSIA (RU)

10

 

YEMEN (YE)

10

DJIBOUTI (DJ)

10

 

LESOTHO (LS)

10

 

RWANDA (RW)

10

 

ZAMBIA (ZM)

10

DOMINICA (DM)

7

 

LIBERIA (LR)

10

 

SAMOA (WS)

10

 

ZIMBABWE (ZW)

10

 Zoom 1-2   Around 2 Working Days
 Zoom 3-4   Around 2-3 Working Days
 Zoom 5-8   Around 3-5 Working Days
 Zoom 9-10   Around 5-8 Working Days

Estimated delivery times all exclude weekends and Bank Holidays. 

 

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